Quality Policy
GREEK YELLOW PAGES quality policy means:
1. Providing our customers steadily with quality products/services, aiming at meeting their requirements.
2. Trying to reduce the production cost along with improving the quality of our products, ultimately aiming at our customer positively perceiving and appreciating their cost.
With a view to implement the abovementioned, GREEK YELLOW PAGES has established the implementation of the Quality Management System, based on the requirements of the ELOT Standard EN ISO 9001:2000. This system is process-oriented and customer-oriented. Through the establishment of the processes and their interaction, it covers all of the Company’s activities related to quality, thus creating a comparative advantage, a tool of internal organisation reflected on the flawless quality of the final product and, consequently, on the customer satisfaction.
At the same time, GREEK YELLOW PAGES requests and knows that it enjoys the participation of all employees who, by applying constantly and systematically the Quality Management System, contribute to the improvement of its effectiveness, as well as, to the operating cost reduction and sensible use of the Company resources.
The Quality Policy is revised regularly in order to secure that it is continuously adequate and
it is modified whenever it is considered necessary and, at the same time, this is notified to the personnel.
Focus on the needs, requirements (orders) and expectations of the customers is accomplished through:
• the revision of their requirements during their needs evaluation stage, the drafting of the
offer and/or signing of the contract,
• the provision of products and services that meet customer demands,
• the provision of products and services complying with the Legislative and Regulatory Demands, as well as the respective concurring European standards,
• the management of complaints/suggestions related to the operation and services of the Company,
• the collection of data which, following processing, prove the degree of customer satisfaction,
• the measurement of user needs, according to surveys carried out by third parties on behalf of GREEK YELLOW PAGES and relevant questionnaires that GREEK YELLOW PAGES sends to its customers.
1. Providing our customers steadily with quality products/services, aiming at meeting their requirements.
2. Trying to reduce the production cost along with improving the quality of our products, ultimately aiming at our customer positively perceiving and appreciating their cost.
With a view to implement the abovementioned, GREEK YELLOW PAGES has established the implementation of the Quality Management System, based on the requirements of the ELOT Standard EN ISO 9001:2000. This system is process-oriented and customer-oriented. Through the establishment of the processes and their interaction, it covers all of the Company’s activities related to quality, thus creating a comparative advantage, a tool of internal organisation reflected on the flawless quality of the final product and, consequently, on the customer satisfaction.
At the same time, GREEK YELLOW PAGES requests and knows that it enjoys the participation of all employees who, by applying constantly and systematically the Quality Management System, contribute to the improvement of its effectiveness, as well as, to the operating cost reduction and sensible use of the Company resources.
The Quality Policy is revised regularly in order to secure that it is continuously adequate and
it is modified whenever it is considered necessary and, at the same time, this is notified to the personnel.
Focus on the needs, requirements (orders) and expectations of the customers is accomplished through:
• the revision of their requirements during their needs evaluation stage, the drafting of the
offer and/or signing of the contract,
• the provision of products and services that meet customer demands,
• the provision of products and services complying with the Legislative and Regulatory Demands, as well as the respective concurring European standards,
• the management of complaints/suggestions related to the operation and services of the Company,
• the collection of data which, following processing, prove the degree of customer satisfaction,
• the measurement of user needs, according to surveys carried out by third parties on behalf of GREEK YELLOW PAGES and relevant questionnaires that GREEK YELLOW PAGES sends to its customers.